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IT Technician 1st 2nd Line
Category: (Permanent)
Location: Birmingham (West Midlands)
Date Posted: 16/04/2019 08:24:00

Contact: Steve Williams

Salary: 28k

IT Support Technician- IT Support, 1st & 2nd line Support, IT Service Desk, Service Desk Support, Support environment, Office 365, Microsoft Exchange, VMWare, Windows Server, IT Infrastructure, ITIL

Our large Multi-national manufacturing client require an experienced IT Support Analyst to provide 1st and 2nd line support. You will have a proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with users at all levels.

Skills and Experience:-

• 3+ years hands-on experience in a corporate Service Desk and Support environment.
• Proven analytical and problem-solving abilities
• Good technical understanding of Wintel systems
• IT infrastructure Windows Server and VMWare experience
• Understanding of Active Directory
• Microsoft Exchange
• Office 365 and associated technologies.
• Networking protocols and principles.
• Strong, written and verbal communications skills with the ability to present ideas and technical solutions in user-friendly language
• Understanding of Manufacturing processes and supporting technology desirable.

• Role responsibilities:-

Responsible for broad based IT hardware and software incident resolution and request fulfilment.
To provide reasonable out of hours support and if necessary attend on site as per the call-out policy
• Ensuring all SLA's are achieved and business expectations are met and exceeded where possible
• Identifying and implementing service and support improvement and efficiency initiatives
• Build and maintain a high standard of support documentation
• Communication with the business and ownership of IT issues resolution.

To apply for this role please forward your CV to

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