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IT Services Manager
Category: (Permanent)
Location: Surrey (South East)
Date Posted: 20/02/2020 13:47:00

Contact: Steve Williams

Salary: 50,000

IT Support Services Manager (ITIL) required for growing IT Services organisation responsible for delivery and evolvement of existing IT services. Working closely with internal teams to ensure customers receive a consistently high level of service you will need to have proven capability working as a leader in an IT Service function i.e. Service Desk, Service Delivery, Technical Support. Strong KPI management and ability managing workloads experience in mentoring, coaching and training a team of 7-10 people in both technical and non-technical roles. SLA governance and adherence whilst maintaining high levels of customer satisfaction

• Ideally IT Services sector experience but not essential.
• A good understanding of Service Management best practices frameworks such as ITIL and COBIT
• Analytical, with strong focus on performance (both SLA delivery and commercial performance)
• Significant exposure to operational management
• Proven management experience and ability to coach senior experienced team members
• ITIL Certification/Experience
• Project Management Certification advantageous (Prince 2 PMP)

Personal Attributes
• Professional appearance, well-mannered and a constructive attitude in all work-related matters
• Strong rapport and relationship building skills with customers
• Strong sense of ownership and accountability, results driven
• Excellent communication skills, both written and verbal with great attention to detail

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