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IT Technician 1st Line
Category: Cardiff (Permanent)
Location: Cardiff (South West)
Date Posted: 07/01/2020 14:10:00

Contact: Steve Williams

Salary: 20000

An exciting new opportunity has arisen for an ambitious, hardworking 1st line support analyst to join this established MSP client based in Cardiff. This is a key role within the business and has a variety of responsibilities. In the first instance it is to provide 1st level support to customers with Microsoft and Wintel environments as part of their IT Managed Services agreements. This includes being the 1st responder to a customer request for support and providing incident management services as well as technical support. This is a customer facing role the primary objective of which is to use all available tools and management processes to maintain the availability of systems and applications on behalf of the customer.

Key Skills

1 years of Microsoft technical support.
1 years of VMware technical support would be an advantage but not essential.
1 years of Veeam technical support would be an advantage but not essential.
Knowledge of Cisco network environments would be a benefit.
Knowledge or ability of Public Cloud Services (EG: MS Azure, AWS).
Positive can-do attitude
Demonstrable professional approach to relationship building.
Enthusiastic team player
Role Specific Responsibilities

1st Line Responder to customer incidents or change requests.
1st Line Technical Support.
Daily system checks and responding to system alerts.
Management of the Service Desk tools.
Assisting with Service Reports.
Personnel Skills

Good written and verbal communication skills.
Good organisational and problem-solving skills.
Demonstrate a high level of independent judgment and initiative.
Be totally self-motivated and self-managed.
Preferred Experience

Service Desk Experience
Job Type: Permanent

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